Question 1

When will your cleaning associates arrive to clean?

Accepted Answer

Our team members clean during the day from 8:15 AM - 4:45 PM - each home is assigned a time during the day for cleaning. Our team members do their very best to stick as closely to those start times as possible.

However, the arrival time may vary slightly due to things such as traffic, or if our team members find they need to spend a little longer at a home to handle a special request.

If you require a definite starting time for our team members, our office would be more than happy to talk about possible solutions such as making your scheduled cleaning the first appointment of the day.

Question 2

Is there anything I should do before you arrive to clean?

Accepted Answer

Nice of you to ask - yes, it can help our team members if you pick up or put away any clothes, children's toys or other items before we arrive. It is also appreciated if you could make sure your pet is safe and secure before our cleaning associates come to clean. Thanks!

Question 3

What if I can't be home when your team members arrive to clean?

Accepted Answer

No problem, this is very common. That's why many of our clients decide to provide us with a key and a code if they have an alarm system for their home. All keys are securely marked and controlled to maintain your and security.

This arrangement works very well and allows us to access your home to clean at the appropriate day and time. If you do not provide us a key, and you are not home to let our team members in at their scheduled cleaning time, a lock-out charge may be applied.

Question 4

What if I need to reschedule or skip my regular cleaning?

Accepted Answer

Again, no problem! We realize that life gets busy and sometimes things happen requiring you to move things around. We ask that you please let us know at least 48 hrs. in advance, so we can change our team member's schedules or arrange for an alternative time and date for your cleaning

Question 5

What about holidays?

Accepted Answer

We'll call well in advance of any those nationally recognised holidays to arrange for a better day and time. Speaking of the holidays, be sure to let us know if you are ever in need of extra cleaning in advance of family get together, dinner or party - we're here to help.

Question 6

When is payment due? How should I pay?

Accepted Answer

Payment is due on your regularly scheduled cleaning day.

Many of our customers find it easiest to simply leave a check or cash payment out for our team members on the kitchen counter to collect when they arrive to begin their work.

Question 7

How do you make sure things go right?

Accepted Answer

You’ll be pleased to know that all of our team members and supervisors are trained and experienced in using the latest, safest and most effective methods for cleaning homes - like yours!

Question 8

Who provides the cleaning chemicals and equipment?

Accepted Answer

We bring everything we need to professionally clean your home including necessary supplies, chemicals and equipment. If you require us to use your own cleaning supplies we may require a signed release of liability form.

Question 9

What about 'Green' Products products? Do you use them?

Accepted Answer

Green cleaning is a broad and often misunderstood term used today to include any number of products and cleaning methods used by cleaning companies with the goal of reducing the impact on our environment while supporting ecologically safe and healthy homes.

While the use of these products is desirable, truly organic 'green' chemicals, unlike disinfectants, do not kill many harmful bacteria. Our approach is to work in a responsible way towards adding increasingly 'green' products to our overall chemical program if appropriate.

Question 10

Will you send the same team members each visit?

Accepted Answer

We always try to clean your home using the same cleaning associates each time, unless due to sickness or other emergency, we are unable to do so.

We want you to feel confident in our team members and they are eager to get to deliver a custom cleaning for your home as quickly as possible.

Question 11

Are you insured? What if something gets broken?

Accepted Answer

While our team members are trained on proper cleaning procedures and pride themselves in being careful, if anything were to get broken as the result of something one of our team members did while cleaning - we want to step up to make it right!

That means trying to as quickly as possible to either repair or replace it - and because all of our team members are insured, we would file a claim whenever necessary to help resolve the situation.

FAQ

Frequently asked questions